Uhaul website down
- Thread starter UpDown
- Start date
Sherrie19.04 18:52
I've been able to set up reservations and do returns. Just have to put the return on hold at the payment portion. I'll go back when the system is up and run the payments. Really odd...I was able to take a payment for a packing materials sale.
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Tim Block19.04 18:25
Dealers unable to log in @ 52127 in NW Arkansas ....system down going on two days
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Tim Block19.04 18:25
Unable to log in. just says waiting on uhaul.com, earlier this morning it would say no data base
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Michael19.04 05:30
still could not make a reservation. At the last step, always error message
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Paul Coleman19.04 03:23
uhaul site back up now
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Paul Coleman19.04 02:45
If I were a Uhaul or Amerco stock holder, I would sell quickly. Bizarre that a company that size is totally dependent on the internet/ business software to operate. they should design their offices to look like a cave.
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ted19.04 00:32
im uhaul dealer in kasnas city mo. the system is down since i opened up the store 9am. if you are dropping off equipment. just drop keys in drop box whenever our system comes back on will be able to return, make reservations and all. if you are dropping off a trailer,find a parking spot park, take pictures of it and you should be good to go. hoping system comes back on tonight. its really frustrating even for us dealers. it shouldnt take this long, we had system shut down before but usually it would get fixed within an hour or 2
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Kathy hill19.04 00:03
Kentucky too I don’t know what to do to turn in a uhaul other than drop it off and lock it up
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nathan18.04 23:36
the call and website is down for uhaul
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Tio18.04 23:27
Texas too
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Tio18.04 23:27
All their phone systems are down? I'm trying to get my rental extended but unable to reach their 800 support neither??
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Kylie Hudzik> Tio19.04 01:11
Same here. Could not even reach any local dealers. One in Grand Forks, ND was supposed to be open until 5pm CST and call wouldn't go through. I could not pick up my truck for my move today
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Lisa18.04 22:12
Since everything is down I drove to the Uhaul store, they were able to give me reservations but they can't guarantee that I will get a truck tomorrow. So I know just have to wait. If I cant this truck I'm going to lose a bunch of money. I sit and wait.
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Stacy A18.04 22:00
Very irritated. We are broke down out of state. Need the truck and trailer we reserved to get back home. System has been down since around 10 am. Vendor is unable to release the truck and trailer due to the system being down. Costing me more money
. I have kids and a job to get back to.Reply
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nonya> Stacy A18.04 22:05
No reason a manual contract couldn't be done.
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Chris18.04 21:53
Just left the Jimmy Carter location. System is down. Website is down. Does someone know why, or for how long they're expecting it to be down? When did it shut down? What can we do if we had a reservation?
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HeyItsMeAngie> Chris18.04 23:11
There's a power outage in phoenix az where the uhaul headquarters are. All servers are down and nothing on the site can be reached. We cannot reach them by phone either. Power is out until 4pm, and then servers may need service-unsure. So they'll be down till AT LEAST 4pm today. You can go directly to the Uhaul dealer you were supposed to pick up from and they MAY be able to do a paper contract. Some locations can and some can't.
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nonya> HeyItsMeAngie18.04 23:13
4pm AZ time?
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Kylie Hudzik> HeyItsMeAngie19.04 01:13
Still down at 5pm CST
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Addy18.04 21:33
Omg I thought it was just me ughhhhhhhhhhh
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18.04 21:07
Reserved
dogs123418.04 21:07
same girl supposed to move across the states
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18.04 21:06
Guest
dogs123418.04 21:06
FOR REAL. VERY DUMB SYSTEM
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18.04 21:05
guest
dogs123418.04 21:05
COULDN'T HAVE SAID IT BETTER MYSELF! SAY IT LOUDER FOR THE PEOPLE IN THE BACK! AMEN SIS
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18.04 21:04
there
dogs123418.04 21:04
facts
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dogs123418.04 21:01
Shut up
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Jake Milton18.04 20:24
They better be refunding a LOT of people. They have made millions at the expense of Americans during the pandemic. They have enough to pay for this.
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dogs1234> Jake Milton18.04 21:07
im ready for my refund
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Paul Coleman18.04 20:24
Very disrespectful to custumers who prepay then show up for their rental to be told "I can't do anything to help you". The representative acts as if the sytem being down is okay after you wasted your time, and gas to go their for incompetent organizational planning. Just come back later he says.
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Guest> Paul Coleman18.04 21:50
If the dealer is open they should be able to complete a manual contract for you, albeit it may take up to 20 minutes to process. Tell the dealers to go to backuppos.uhaul.net
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Stacy A> Guest18.04 22:03
The dealer is using the back up system and calling corporate. However, since the price of my rental was not in my email confirmation ( one way truck and trailer rental) they can't complete nthe transaction.
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HeyItsMeAngie> Stacy A18.04 23:15
Uhaul dealer employee here, I had to do one this morning and I just guessed the price. It can be adjusted after the fact. Please understand employees at dealers are not employed by Uhaul and have no way of contacting anyone or anything at Uhaul right now. All servers and phones are down and we are basically in the dark. I guarantee they do not think it's "okay" that your time is wasted. But our hands are completely tied and we are just stuck in the middle with no control over anything in any way whatsoever. I know it sucks. It sucks for us too.
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Brian Stumpf18.04 19:16
The entire Uhaul network is down. 2 hours+
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Shelly Walling Bable> Brian Stumpf18.04 19:29
Yes! Very frustrating
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Mic16.04 13:15
The website has been "down" for over a week. Pop-up says "access denied".
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Mic16.04 13:12
Unable to access website.
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Source: https://updownradar.com/status/uhaul.com